What we offer
LEADERSHIP
- Introduction to Root Cause Analysis, and put effective actions into place that will improve the customer experience and business performance
- Developing personal leadership
- Four-Step Management Method
- Defining the performance process and coaching for performance improvement
- Monitor performance, coaching and observation in developing performance and competence
- Handling mistakes and develop tactics to fill capability gaps
- Problem analysis and decision-making
- Be able to set objectives that motivate and stretch
- 8 keys and assess the current performance of dealership
- A continuous improvement methodology with teams to bring about sustainable changes