• Introduction to Root Cause Analysis, and put effective actions into place that will improve the customer experience and business performance
  • Developing personal leadership
  • Four-Step Management Method
  • Defining the performance process and coaching for performance improvement
  • Monitor performance, coaching and observation in developing performance and competence
  • Handling mistakes and develop tactics to fill capability gaps
  • Problem analysis and decision-making
  • Be able to set objectives that motivate and stretch
  • 8 keys and assess the current performance of dealership
  • A continuous improvement methodology with teams to bring about sustainable changes