OPERATIONAL SALES PERFORMANCE & OPERATIONAL KPIs IN DEPTH

Our services for sales operation are to provide knowledge, skills and confidence to manage the Sales Department and support the Sales Manager to drive business results and customer loyalty.
  •  Trading Summary for the dealership and for Sales
  •  to use data to analyze Sales Department performance
  •  the basics of Sales Department Operation
  •  key measures to understand performance, and performance improvement opportunity
  •  Sales KPIs to assess a Sales Manager’s performance
  •  conversion and productivity KPIs as they refer to the Sales Operation, and measure overall efficiency for the Sales Process
  •  the importance of good quality data when measuring the performance of the Sales Operation 
  •  statistics can be used in sales management and be used as a basis for performance management actions
  •  the productivity measure of the Sales Process and overall profitability of the Sales Department
  •  start investigating performance – with sales conversion or with sales productivity
  •  measure other key KPIs for the Sales Operation

USED CAR OPERATIONS
Action taken to dispose of stock before reaching the liquidation stage allows reinvestment in fresh stock. Managing Stock Liquidation well directly and positively impacts on departmental sales and profit.
  • the key KPIs for used car operation, in particular understand the importance of effective stock management
  • used car stock turn, the factors affecting it, and the actions a Sales Manager can take to affect it

INFLUENCING MANAGEMENT ACTION USING INCENTIVES
  • explore different options for applying a Pay Plan to different parts of the Sales Process
  • perform a simple risk analysis to ensure that a reward system is affordable
  • simple Sales Reward systems
  • share best practice and innovative ideas